Complaint Review: Embarq - OAN Services Inc.

About a year ago I recieved my phone bill from Embarq that included third party charges from OAN Services, Inc.. Even though I had never even heard of OAN, Embarq expected for me to pay the entire bill including these totally unauthorized charges & then contact OAN if I thought that I was entitled to a refund. I contacted OAN & told them that I absolutely had not requested their services & I demanded that they refund my money & never try to bill me again.

On my next phone bill they credited what they had charged me from my new balance. Naturally I thought that it was over & that they would surely not try to bill me again. Wrong! For the last four months they have done exactly the same thing. This company & all of the telephone companies who go along with this scam needs to be exposed & prosecuted.

Stephi
Blountville, Tennessee
U.S.A.