Oasis Moving and Storage Charged my credit card $517.00 without concent or providing services Las Vegas, Nevada
I contacted this company to get pricing on moving some boxesfrom CA to FL.I was asked for my creditcard information to supposedly secure my spot on their truck.I explained that I did not want to be charged until I got a chance to review their contract and the terms.I was assured that there would be no chargesuntil the received a signed copy of the contract by fax.
After reading their contract, I decided that I did not want to proceed with this moving company, called them and they explained that I would I would be charge a deposit of $517.00.
I asked them how and why they felt justified in charging me when at no timedid I authorize a charge to my credit card.The person said Call your bank and dispute it
This company is unethical to say the least.
1 Updates & Rebuttals
Management | Oasis Moving and Stora
Las Vegas,Nevada,
United States of America
$517 Charge
#2UPDATE Employee
Tue, February 01, 2011
Using the details this customer furnished in her commentary we were able to locate the file.
According to our records, Lisa in fact postponed her move, and did not cancel it altogether. She never contacted our Customer Service Department nor did she request a refund for the move. In fact, we have no record whatsoever of speaking with her since her postponement. Our scheduling department has tried numerous times to contact her to reschedule her pickup but none of our messages, either by phone or email, have received a response from her.
All but the $94 non-refundable deposit can be refunded to the card on file if she wishes to cancel her order altogether.
We do notify customers in advance of scheduling of our payment terms, and it is reiterated in the contract as well as intheir paperwork on pickup.
If this customer has the name of the person who reportedly suggested to her that she "dispute it" we will be happy to deal with that employee directly, however, we have no record of her calling in to us at all.