Complaint Review: Oasis Moving & Storage Las Vegas

DO NOT hire Oasis Moving & Storage Las Vegas! I was moving 4 hrs from Reno to San Francisco got quoted a reasonable price for a 5' x 5' storage unit (did not move whole unit). Was given a 2 day window for pickup- no call and they never showed up.

Third day they showed (My stepdad had to handle them- I had to head to CA). They loaded the truck after loaded demanded another $1200 - he called me and I said refuse - not what our contract said. They then told him they would take my things to Las Vegas (I was told 2 day delivery window Reno to SF)- they said 5 day window.

Getting close to the 5 days and I have not heard from them. I called and the most rude manager named Kathleen O'Shea yessl at me and said "we never said 5 days" also said "I don't have to give you a delivery date" I said "how will I know to be home with no delivery date"?

Kathllen said "not my problem, maybe you want to pay for storage too"! I had my mother call and Kathleen refused to talk to her said she needed me to email permission- so I emailed permission for my boyfriend and my lawyer to call and Kathleen said I will not talk to them- she finally talked to my boyfriend.

More days go by still no word on when I will get my belongs- had to buy a twin mattress to sleep on the floor. I told Kathleen O' Shea I would report them and she said and laughed "go ahead nothing will happen and you will be lucky to get any of your things".Afterb many arguments on the telephone trying to get answers (Kathleen was so obnoxious even said "that's not how you say my name and I won't answer you until you say my name right")

I pulled some strings and had someone from the Nevada Transportation Authority call them (thank God my mom knows people)- that is the only thing that got any action 14 days later... finally got a phone call from Oasis saying they would deliver in 2 days the hrly window of noon- 6 pm.

Finally day of delivery the truck shows up at 7:30 pm in the dark - I live in a little town outside of SF - no street lights. So they tell me they will have to come back - I refused to let them leave after holding my belongings hostage 16 days they demanded another $1500 - I paid it- I just wanted my things.

I am missing 10 boxes which have never shown up (filed a complaint with a company called Anthem Claims Management (total joke- 90 days from them they will let me know)... So 10 boxes missing- I have had to spend a couple thousand more replacing things - cuisineart, pots and pans , cutlery, etc ... not to mention irreplaceable things (a statue I have had for 19 yrs)... 5 boxes showed up severely damaged (ripped and one was wet)- I bought heavy duty boxes - they must have really thrown them around.

I bubble wrapped things and stuffed with newspaper and had many broken glass and ceramic pieces. This company is doing so many illegal things- I cannot understand how they are still in operation- someone must be sweeping things under a rug for them.

PLEASE DO NOT HIRE OASIS MOVING & STORAGE - and do not hire the broker First United out of Florida- they are who got me tangled up with this mess!