Complaint Review: Ocean Auto Sales

 I found this Vehicle advertised on Car Gurus 8/24/17 and purchased same date. I met a very personable man, Kent who helped me and repeatedly gave me every assurance in the World that it was a cosmetic only fix. I asked for the 2 day buyback (return) option so I could have my mechanic look at it. I was told that option was unnecessary due to the thorough inspections they had performed AND that it was $400-$609 additional monies (not true. There are certain LEGAL amounts a dealer is bound to ) this vehicle was $5700 so nowhere NEAR that range. They assured me that if any issues were found I could bring it back and they would "do the right thing" and "take care of it" A MAJOR issue was found. The exhaust manifold was leaking. In FACT, it is ILLEGAL in the State of California to sell a vehicle with a faulty emissions component.

When I returned, Kent was a changed man. Not only did he literally run and hide from me (a 50 year old woman of 110 lbs) he used his approximately 5 year old adorable son as a Human Shield! Pathetic, but effective. Not only did the Dealer FLAT OUT refuse to work with me in ANY way, the salesman REFUSED to provide me with either "his Boss" info (name/phone contact) OR the Business Owner Name or Contact information. He refused to let me speak with anyone else. When I did find out who the Owner was .. Wallace Hart... I recognized that he had been there the whole time.... also "hiding". These guys are something else! Grown Men!!

It has come to my knowledge that this vehicle has been SOLD BY THEM previously and RETURNED TO THEM. They did not disclose this information. Also required by law. They ALSO overcharged me for the California DMV Registration Fee by over 300 PERCENT!! Charged $300 on a $52 Registration. This vehicle cost me OVER $2000 to repair mechanically. ALL fluids/filters were FILTHY and clearly had NOT been inspected/serviced. Even the spare tire was flat as can be! The Dealer also promised me a Detail since they claimed it had "just come in their lot". They refused to even do this small basic courtesy. I believe this business preys upon people with not many resources to defend themselves. I want all possible Agencies and as many people as possible to be aware of this Business and their Cowardly ways.