Complaint Review: OCM

This company provides horrible customer service. Placed order for son's dorm stuff - package went on back order with no notification. Customer Service guys said no date, no information nothing he could do about it. Had to get 2 managers involved to get something shipped. Sat for 3 days and 2 telephone calls for a customer service rep to finally say oh we still screwed up a second time and didnt release your order. Son leaves in 5 days - We placed to order a month ago and I'm still fighting for my credit for the downsize in package and hoping my product actually ships this time. ... 3 phone calls later.