Complaint Review: Octapharma Plasma

Let me start by saying all of the bad reviews are 100% accurate. As a first time donor I waited for 3 hours to be registered and there was only 2 ppl in front of me. The staff are slow as hell, drag their feet and take their precious time. They are so inconsiderate. The funky attitudes needs to be left outside.

The heavy set chic with the blond hair in a bun named “Sade” needs a serious attitude adjustment, and she has a nasty a@@ mouth, while talking to another co worker in the donor section she was constantly using foul language, not cute sweetie. This is a professional establishment and she should know how to conduct herself while working.

While I understand your pay grade is low you all should be thankful you have a job. The facility is in a sketchy area so don’t be surprised when you see dope heads outside the front door and even inside of the facility donating just to get their quick fix. The tweaking is no joke, it’s sad. Smh. The entire time I was there it was absolutely no one at the front desk to help customers, you have to pretty much walk around and find a staff member to assist you which is quite pathetic and unprofessional.

You also have random ppl walking in off the streets and walking in the bathroom doing god knows what and clearly they where drug addicts. There is no type of security in this place. The kiosk that you use to check in and answer questions looks like it will give you a disease. It’s also very slow as you cannot move on to the next question until the machine finishes reading it for you. This is the dumbest thing.

There should be an option where you turn the audio reading off as this takes extremely long. I was told that they wipe the kiosk machines down and sanitize them which is a lie. The entire time I was there not one staff member wiped those machines down. Ugh! I had to request a wipe down before I touched that mess! I also attempted to address my concerns with a young “manager” whom did not respond to my concerns professionally.

These young chics are something else honey. Do yourself a favor and go to CSL in Forestville. Also, the very elder chic that takes your blood pressure , iron level, etc that has the very short haircut and red lipstick needs an attitude adjustment. She seems very miserable with her life, her energy is negative.