Complaint Review: Ocwen

My escrow company recently paid off our mortgage with Ocwen. Ocwen recieved the payment on February 11th at 8:00 am by fed Ex. Because it is standard policy of the escrow company to send three day's worth of interest to protect to closing. I quess this give's Ocwen the right to hold the payment for the weekend so they can screw the consumer out of the extra int and not return the over payment. I've been hung up on to many times to count with at least four different people telling me different fugures and posting dates. My escrow company and I have requested an investigation and still they refuse to refund the over payment. This company is a scam and has rep working the phones are in some other country. This kind of consumer fraud needs to be stoped.

Nicole
Snohomish, Washington
U.S.A.