Complaint Review: OCWEN FEDERAL BANK FSB

A few years ago my mom refinaced her home with Ocwen. She is on a fixed income, this is one of those ARM loans. For the first year i guess everything was okay. Now I find that the rates are getting higher and higher.

I'm afraid that soon she won't be able to pay the amount and she will lose her home. I only recently found out what was happening, only because she has become ill and I am trying to handle her finances. This is a disturbing situation because even though I do have POA for her, I have no idea of how to refinance or anything.

I don't want to contact them right away as they might have a way to take her house sooner if they knew she was ill. The payments are taken out of her account each month and next month they will increase by 200.00. This is very frightening to me. I looked up her account and found that most of the money she has been paying for the last two years has been mostly going towards interest and hardly any has been applied to the principal balance.

Is there any one out there that can give me some advice?

Diane
Columbus, Ohio
U.S.A.