Complaint Review: OCWEN FEDERAL BANK FSB

When I got sick and was on sick leave from work I fell behind in my payments to Ocwen. I made arrangement to catchup, so I thought.

I sent them over $3,000 dollars within a 45 day period. Only half of that went towards payments and the other half was fees.

Ocwen made it very difficult for me to catch up. I was sending them hundreds of dollars in late fees, collection fees, valuation expenses, and because we called fees. Meanwhile they were trying to foreclose on my property.

The payments would take forever to post to my account. I would wait 15 to 21 days for a payment to clear. I even sent in a payment early for christmas. After speaking with one of their reps, he informed me I was all caught up, so I told them I sent in a payment for December. Three weeks later(around the 12th of december)I get an invoice for the exact amount I sent in for some more late fees!

When I called in about it the rep told me these were late fees that wasn't covered in my payments.

Now I'm once again behind the eight ball. a payment behind incurring late fees. In my closing the late fee was stated to be 48.00 not 248.00.

Lawanda
gary, Indiana
U.S.A.