Complaint Review: Ocwen Federal Bank

We had a payment that got lost in the mail.After receiving it,Ocwen takes 2 weeks to send it back without putting the check through. Now it is late with late fees.We try to call but they are three hours ahead of us because we are on the west coast. Next month same thing. We can not get anyone on the phone. Month after that same thing. Now we get things in the mail and things put on the door about forclosure. Very scary.

Finally we get someone on the phone.She says she can get us on a payment plan.Life seems good when she gets taken off our case and another woman has been put on it.Nice timing I thought. The fourth month they give us an auction date for our house of seven years.The most difficult part of this whole thing is the fact that we could not get anyone on the phone.

I would start calling at 5:30am our time to try to catch anyone. I think when the fees start to pile up,they clean up.I know they want to take our house.Ocwen is company of crooks stealing families futures and dreams.

Stefan
kent, Washington
U.S.A.