Complaint Review: Ocwen Financial Corp/Ocwen Federal Bank

We have been trying since 12/27/01 to get a payoff amount on our mortgage from Ocwen. We were told that they would have to look at actual signed loan paper before they could get that amount. That's fine. However, EVERYDAY when I call to get that amount, they say the have to "find the documents."

When I asked for the number to the building that contains the documents so I could call them myself, I was told, "they don't have phones there." The title company we are using has told us they have never seen such an inept group of people working with mortgages. I call everyday and ask to speak to a supervisor and once I actually get a person, I am told they will "email the other building and find out what the problem is."

I have been promised that someone would call me back with the answer. Everyday they promise to call me back. I have yet to have anyone call me or answer my email. I have filed complaints the the Florida Banking Commission, the Florida Atty General and the West Palm Beach branch of the BBB. I cannot believe the lack of quality and service from them.

By the way, we still don't have the payoff information. When I review some of the rebuttals from staff members at Ocwen at this web site, I am amazed at the lack of basic skills they show. Half of the responses are not even spelled correctly! No wonder they can't locate a phone in their own office.

Cathy
LaGrande, OR