Complaint Review: OCWEN FSB

This month my payment to OCWEN was lost - I mailed it out on on about 4 Oct for 1 Nov payment date. Approximately a week ago, I receive a phone call at work from a lady with a very thick Indian or Pakistan accent asking for payment. After much difficulty in trying to understand here, and the crackling of the phone line I asked that OCWEN either fax or email me information regarding the late payment - and documentation that they tried to get ahold of me. My concern was if the payment is due the 1st, and based on a review of my payment history, I am never late - why didn't they call or email me (which they have on file). The lady assured me that I would receive an email and/or fax with the information I requested.

When I didn't recieve a response from them by Thursday (yesterday) I sent an email requesting the same information. So, what happens? Another (or perhaps the same lady) calls me at work wanting me to give her my check number, etc. Well, I don't walk around with my check book - she recommends I pay on line - I told her I would. I went on line and OCWEN Charges a $10.00 fee to do an electronic payment - What a Rip Off! The lady that I spoke to stated that even if I mailed the payment overnight to Orlando Florida - it would be late and I'll have to pay another late charge (since all of their offices are conviently closed until Monday, 27 Nov).

I'd be interested in knowing how many other folks have been ripped off is this manner by OCWEN? I tried to refinance at a lower rate, through VA - OCWEN charged me the fee for the paperwork and at the last minute refused the Subordination.

Rochelle
Columbus, Georgia
U.S.A.