Complaint Review: Ocwen Loan Servicing LLC

We have made all our payments in 2013, without a hitch. then we recived notice that our payment was going to go up by almost $2000.00 per month.

When we questioned it they sent back an email saying they had made a mistake and that it was going to go up only a $1000.00. they claimed it was becuse they were  escrowing our insurance. They have never ESCROWED OUR INSURANCE. So we spent hours getting in touch with there insurance department and got in touch with someone that barley spoke english.

At that point we explained our situation which took over 20 minutes. He agreed that it was wrong and that he had proof of insurance and that there was no need to have it escrowed. However it was not his place to deal with it he would have to transfer us to a customer service Rep. As soon as he transfered us we were cut off.

After another hour of trying to get a hold of someone in the customer service department it finally happened. The told us we would need to talk to the insurance department. They transfered us and we got cut off.