Complaint Review: Ocwen Loan Servicing LLC

Ocwen Financial Corporation (aka Ocwen Loan Servicing, LLC) purchased HomEQ Servicing in September 2010, and along with it my mortgage loans.

According to Ocwen, HomEQ reported all property taxes paid on our escrow account until 7/1/2011.  This reporting was erroneous and resulted in a missed payment by Ocwen in December 2010.

As the homeowner, I was unaware of the missed payment until I received the deliquent notice by US mail and pending tax sale status. I notified Ocwen 4/08/2011 by phone and forwarded as instructed all supporting documentation for expedited resolution.

Ocwen was unable to meet the deadline of 4/15/2011 to prevent advertisement of my property in the local paper as a tax sale.

I have called Ocwen four (4) times between 4/08/2011 and 4/15/2011 to follow up on funds disbursement.

My complaint is that the only point of verbal contact available for Ocwen customers is a call center outsourced to India.  I have been refused verbal contact with a represenative in the Escrow Department or U.S.A. as a whole.

I have also been refused copies of my account notes pertaining to my calls and tax disbursement isssue. (account notes are the only form of communication between the call center in India and the escrow/tax department). 

Ocwen is listed as a U.S. company, my home is for a U.S. property, Ocwen received U.S. tax payer bailout money, my taxes are escrowed with Ocwen.  How is it legal or possible that I am refused contact with the Escrow Department or any U.S. em.ployee for that matter?

I have kept detailed notes of whom I talked to in India - first and last name, call times, dates and discussion.  I will be or have filed complaints with the call center supervisor, Ocwen by mail, the Obudsman for Ocwen, Better Business Bureau. local news station and my state representatives.  If it is illegal to outsource government contact work why does this rule not apply to financial institutions receiving tax payer bail out funds?