OCWEN LOAN SERVICING, LLC They plan to buy insurance for my property with the reason they have no evidence of a current Condominium Association Master Policy on my property,which it is covered by Hoa, they will charge me $464.00 . They sent me a letter on Feb/2015, I faxed and mail to them, I called them 4 days later, they said it takes 5 days to get to their desk that not included the weekend, I called them at least 3 times, same answer.They do not have the knowledge staff or no experience or they want to overcharge the customer , that should be stopped. SAN ANTONIA Texas
Recently I have the morgage thru OCWEN lOAN SERVICING LLC, each year they sent me a letter require the proof of insurance , each time their statement always said they plan to buy insurance for my property. The condominium always has the insurance paid throu HOA, they shoud ask us the information of the HOA and contact them
This year they sent the letter to me on Feb.21/2015, I replied by faxed and maiedl to them, I called them 4 days later, the agent said it takes 5 business day to get to their desk, I did called them 3 times, same answer. They sent me the certificate mail on Mar 25./ 2015, state this a second and final notice because they did not receive the proof of insurance of the condo, they plan to buy insurance for my property and will cost # $ 464.00 annually.
I do not see why I have to pay double insurance on my property with their help.
If they do not receive my fax, they should ask me to send it again, the agent told me that is take few days to get the their desk too , few days with fax ??? That is impossible !
They do not have the knowlegde staff to serve the customer, this is a very poor service it needs to be address and fix.