Complaint Review: Ocwen Loan Servicing LLC

My mortgage was sold to Ocwen several years ago, around 2008. After the houseing bubble my mortgage was upside down. I was about to just let them forclose. I was offered this Loan Modification. I carefully read the contract and asked many question.

Problem one.

Each rep I spoke to was from India at a call center. They extremly difficult to understand. I would ask a question and get different answer each time from the different reps. I never could speak to the same person. I would ask to talk to a supervisior and convenitly disconnected. They would make an appointment to call me and not call. When I would call them they reported I did not answer phone. Yet another call appointment would be made.

It is almost impossible to understand these people when they speak english with their broken English. I requested in wrtting to speak to a rep who spoke English as their primary langage. I also ask for "one" contact rep to talk to on a consistant basis. I was told that would not be possible.

Finally the Loan Modification was approved Spring 2012.

Problem two.

September 11, 2013 I have a buyer to sell the house, contract is agreed on and written. I asked for my Loan Payoff they said I had to pay for an apprasial at the cost of $480. The buyer and the Title had an apprasial done by a 3rd party. This apprasial and the contract was faxed to them. First the claim they did not get the Fax. After several attempts to communicate they reciev fax and now insist on another apprasial by yet another 3rd party apprasior be done at my expense. Somewhere they say they have a rule they need their own apprasior..... BULL!

By this time six weeks has past. Still no payoff.

I have spend at least 600 minute myself, plus the title company has spent near 10 hour talking to the reps. Each time a new none english speaking rep. Still no pay off Nov 5, 2013

What can be done about this Company? I believe what they are doing is unlawful!