OCWEN Loan Servicing ripoff Misapplied Funds Unjustly Increased Payments Call Center Outsourced Orlando Florida
On May 1, 2007 I sent OCWEN an additional $502.00 to bring my escrow account current. When the payment was received all additional funds were applied to principal. I contacted OCWEN and told them about the mistake. At that point they took my entire payment of $2K+ and applied all of it to Escrow thus putting me in default on my loan payment. I was then sent a notice that I needed to send them $3K+ in order to bring my account current and I was charged late fees. I again contacted OCWEN and told them of their mistake. It was at this point I was told that as a one time courtesy they would reverse the late fee even though they had deposited my money on the 1st of the month. My additional $500 has since been lost and applied to neither escrow or principal. In addition to the additional funds I sent they also were provided information that my homeowners insurance was $485.00 less per year than what they were holding funds for. I've just received another escrow analysis and my payment has been increased by $85.00 a month even though it should be less than what it originally was.
I have made numerous phone calls, spending hours on the phone and for the life of me I can not be put in touch with someone who is located within the United States. This company must outsource because I can not understand a single thing being said. I did not sign a loan with this company. I refinanced in November 2006 and my loan has been sold three times since then. I want away from this company immediatly and do not know if I have any rights. Am I stuck paying extra money that is not justly do? Companies like this should not be allowed to do this to people.
Traysi
Edmonds, Washington
U.S.A.
2 Updates & Rebuttals
Mallory
New York City,New York,
U.S.A.
India Call Center
#3Consumer Suggestion
Mon, July 02, 2007
Call and tell them you only want to speak to someone in the United States. I was told its their policy to comply. They did it for me. It's interesting that most of Ocwen's employees are in India and their job is to collect on mortgages. I guess its good for business to put Americans out of work so they can't pay their mortgage. I pay my bills and when I call the company who holds or handles my loan I want to speak to an American. At least this way I know that part of their salary is going to social security unlike India.
Mallory
New York City,New York,
U.S.A.
India Call Center
#3Consumer Suggestion
Mon, July 02, 2007
Call and tell them you only want to speak to someone in the United States. I was told its their policy to comply. They did it for me. It's interesting that most of Ocwen's employees are in India and their job is to collect on mortgages. I guess its good for business to put Americans out of work so they can't pay their mortgage. I pay my bills and when I call the company who holds or handles my loan I want to speak to an American. At least this way I know that part of their salary is going to social security unlike India.