Ocwen Mortgage Incompetent, deceptive, liars, misleading, unprofessional Orlando, Florida
Since October 2012 we have been trying to modify our mortgage thru Ocwen. We have completed several sets of paperwork and returned them to where they needed to go. After a month or so of not hearing anything from them we called them and the stated they never received the paperwork or were missing a page. After sending this multiple times the last time they said that they needed a court approved letter from our bankruptcy trustee. Our trustee has since passed away and there is a new trustee. We received a letter from the trustee on their letterhead explaining about the death and we were given the name of the new trustee. We included this letter with all of the paperwork again and am now told that we need something from the Judge who ruled on our bankruptcy. Once you have been thru a bankruptcy you work with a trustee not the judge and they do not understand this. They have given us their lawyers number which we contacted and they have no record of us for Ocwen sending them anything. We have been making our monthly mortgage payments which they are cashing but not applying to our balance until the modification has been fulfilled.