Complaint Review: Ocwen

 This problem began when I mistakenly send property tax money to the wrong office. Those monies were earmarked for my rental property taxes for Baltimore City not the Baltimore County Office. Initially, I made contact with Ocwen in mid-December 2014. I explained the problem and I was told to wait until the end of January, 2015. And, that County Office would note the overage and refund that money to me. The first part of February, 2015 I contacted the County office and was told there were no overages. And, it was indicated that Ocwen queried there office and paid the balance owed. As such,  I contacted Ocwen on 2/2/15. I was told the matter would be resolved by 2/12/15. I contacted Ocwen on 2/11/15 and was told the matter was not resolve. Then, I was told that a escrow analysis was being requested and to give them five (5) more days to complete it. I contacted Ocwen on 2/16/15 and inquired about the progress of the escrow analysis. I told that it had not been performed and to give them five (5) more days. Again, I contacted Ocwen on 2/20/15 requesting an update on the escrow analysis. I was told it had not been performed. I asked when was the last time an analysis was conducted on my account? The answer was September, 2014. I contacted Ocwen on 3/2/15, this time was told the software used to perform the escrow analysis was not working correctly. Then, on 3/9/15, I contacted Ocwen again. This time I was referred to Ocwen's  "Escalation Team specialist (id #706856). Now, I am told to wait 10-15 days. But, I was also told that I would be contacted by Ocwen in 24 to 48 hours, I suspect with an update. As of this writing (3/13/15), I have not heard from Ocwen. I also sent a fax with similar information, that included a question. How was escrow analysis performed before software? Manually, should be the answer.

The money I am requesting a return of is in the amount of $526.00