Complaint Review: Ocwen

I was sold to Ocwen about a year ago and ever since there has been problems. I have a impound account for insurance only because to have taxes and insurance was out of my price range. Well besides them losing my paperwork everymonth, having to use my cell phone at every break and lunch period I had to Call to fix the problem and run up my cell phone bill. I went to pay my taxes, mind you early, I found out they were already paid. I contacted Ocwen and they said they paid them. When I asked why they said I "must have an impound for taxes" Which I didn't.

To make a long story short, a few months later my insurance company sent me a bill saying I needed to pay them. Once again I contacted Ocwen, and of course was put on hold, hung up on, and then finaly spoke to somebody that was so hard to understand it made things soooo much worse. Finally we sorted through that and they told me that infact I don't have an impound for taxes, insurance only. My escrow is in the negative and now they are making ME pay about $200 more a month to cover there mistake.

This is the worst company in the world. Do not accept there mortgage, if they buy you try everything you can to get away from them!! My marriage and home life has suffered so much because of this company.

Jolene
Pollock Pines, California
U.S.A.