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  • Report:  #761303

Complaint Review: Odenza Marketing Group

Odenza Marketing Group Odenza Vacations Rip-off, Not free, Nickle and dime you for crummy hotel you could book for cheaper online Burnaby, British Columbia

  • Reported By:
    Amelia G. — Hamilton Ontario Canada
  • Submitted:
    Fri, August 05, 2011
  • Updated:
    Fri, August 05, 2011
  • Odenza Marketing Group
    4664 Lougheed Highway
    Burnaby, British Columbia
    United States of America
  • Phone:
    877-451-7245
  • Web:
  • Category:

I got a certificate for a free 2 night hotel stay for going to a presentation on cookware. I was told I had to send in $100 (USD - bank draft) to book it, but that would be refunded to me once it was booked. Once I did that, I didn't hear from anyone. After a series of phone calls, I finally got someone. They told me I had to send an additional $38 for taxes (USD - bank draft). I did that. Waited, no calls or emails. After calling again, I was told a travel agent was assigned to me and would call me in 10 days. 10 days, no calls. I call back. Finally get the girls contact info. After calls and emails galore, she says she will email a list of days available. I told her anytime in September. She finally emails me back and tells me there are no days available then, but for only $66 extra (in addition to the $138 I already sent) I could book a fleabag motel I could book online for half that.
Wow.
I requested a refund and am told they will send it but who knows. They are so sketchy. If I don't receive it in the time they say, I will open a claim with the Better Business Bureau.

DO NOT FALL FOR THIS!

If you want to book a trip that badly, book it yourself. Even if this were free (which it isn't) it is NOT worth the headache.

BEWARE!!

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