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  • Report:  #580271

Complaint Review: Offerpal Media Inc.

Offerpal Media Inc. Refused to acknowledge that I even existed after I completed an offer for 3420 "hall Passes". Freemont, California

  • Reported By:
    iluvdragnz — Buffalo Kentucky United States of America
  • Submitted:
    Fri, March 12, 2010
  • Updated:
    Tue, March 16, 2010
*UPDATE Employee: Help with your Customer Service Issues

This company handles the outside offers for a game I play on FaceBook.  I took the offer from Disney DVD's to earn 3420 hall passes.  The company never answered to let me know it got confirmation.   Contacted them, they wanted confirmation.  Sent the confirmation. No response.  Sent second time, no response.  I went to site and checked on missing passes. Their response:" Your Customer Service inquiry is being reviewed. We appreciate your patience."  This has been since 2/22/10.  A little excessive, or fraud?

1 Updates & Rebuttals

matt_mcallister

United States of America

Help with your Customer Service Issues

#2UPDATE Employee

Tue, March 16, 2010

Hi "iluvdragnz" -- I'm sorry you've gotten no response from our customer service team. I assure you we take all complaints seriously. If you send me an email to matt.mcallister @ offerpal.com (remove the spaces), I'll make sure we escalate your inquiry.

Thanks,
Matt

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