Office Depot, Athens, GA very poor custumer service Athens, Georgia
I went to office depot located at 3045 Atlanta Highway Athens, GA 30606 on 12/2/10 to puchase a office chair and plastic floor mat.The man in furnature never came over to help me and my wife he sat at his desk and said nothing even the assistant manager jay walk past us 3 times never said any thing.I finally found what i was looking for on my own I went to the regaster to check out I tryed to use my debt card to pay for my merchandise but the casher could not get the transaction to go thru on the card reader that sits on the counter so he said he will try it over there on his key board
still unable to figure it out he said very loadly 'well you just dont have any money in your account' this maid me and my wife very upseat I told the casher he was an idiot to say that in front of every one and I would come back with cash.I went to my bank verifyed my account was fine came back with cash there was only one regester open jay walked up so thought wonderfull finaly some help in here he said ill get you over here me and my wife came over i put the chair on the counter and then jay just walks off heads towards the back of the store then walks back to the front then walks off again so i got back in the other line with the only cashere then about a min later he comes back to the front and said any one need any help looking at other people
so I said forget it and I sat the chair down in the floor and walked out the door jay ran after me and said dont ever come back or I will have you arrested im throwing you out of my store. i told him first of all im throwing my self out of your store and second with the poor sorry cusomer service I get here im never coming back.If I were jay I would have said Im sorry and your my number one consern I will help you right now I will take care of you and I will check you out please come back inside but im not jay and belive in good custumer sevice and he does not dont shop at office dept in Athens GA if you want friendly helpful service I went to (((competitor's name redacted))) in Bethleham GA and they were grate I now use the easy buttion Thanks
3 Updates & Rebuttals
NJel
V-Town,USA
Too many gaps
#4Consumer Suggestion
Wed, January 12, 2011
As suggestions for the future, I'd be a lot nicer to the employees. I'm sorry to say, but your story gives the impression that you're very narcissistic, expecting to hog an associate's spotlight when they simply have many things on their plates. I know there've been times I've been so engrossed in what I was doing that my peripheral vision basically shuts off. If you don't speak up, many people just assume you don't need any help.
If this man was within your sight, it probably wouldn't have hurt to offer up an, "Excuse me, sir, can you please assist me?" but without the attitude. Calling a cashier "idiot' probably isn't going to help your cause, no matter how rude or inconvenient they are.
You mentioned that you put your chair up on the counter, and this Jay character blatantly ignored you and stepped away from the register. I can't buy that, I'm sorry. No matter how rude an employee can be, they're not just going to walk away from the register after a customer having set their stuff up on the counter. Maybe a "I'm sorry I'm closed". Were you standing at the right register? I've seen plenty of times when other customers will be standing at registers clearly marked "Register Is Closed".
You stated that, out of nowhere, Jay suddenly shouts that he's throwing you out of his store, to not come back or he'll have you arrested. On *what* grounds, might I ask? I think there's more to the story than what's being told, because there are clearly way too many gaps in what you've told, and, I'm sorry, but your grammar is very weak.
Judging from this statement:
"If I were jay I would have said Im sorry and your my number one consern I will help you right now I will take care of you and I will check you out please come back inside"
I'd say you had already entered the store with the intent on trolling the associates and the manager, and when they got back at you it made you upset, bringing you to this website.
My suggestion to you would just to learn how to be nicer and less expecting of associates. They're under enough pressure as it is with the economy and every other kind of associate hounding them about everything under the sun that's out of their control, so they don't need someone else adding to their troubles, retail or not.
Momtobe3
Athens,Georgia,
United States of America
Spell check?
#4General Comment
Wed, December 15, 2010
Oy vey. Learn how to spell.
whocares911
peahctree city,Georgia,
USA
Is there more to this story?
#4Consumer Comment
Fri, December 03, 2010
You need to learn how to spell!!! Your report gave me a headache. Are you leaving something out of your story? Why would the manager react that way if you simply walked out of the store? Why would he walk away from the register after offering to ring up your purchase?