Complaint Review: Office Depot

I purchased a new HP laptop on May 20, 2015 and it started crashing only a couple weeks after I purchased it. I have been using computers since the 70's so I know about them and know how to use them. I have owned a number of pcs of different brands.

The laptop was recommended to me as one that would be good for viewing videos - It has an AMD processer rather than the Intel processer I usually get. This is the laptop that the store manager has and was recommended.

I called Office Depot and they adamantly refused to refund my money or exchange the lemon laptop since it had been longer than 14 days since I purchased it. They told me I had to take the issue up with HP.

I have spent literally hours and days on the phone with HP and different tech support people who have been unable to repair the pc. It has been crashing with blue screens for weeks now, interrupting my work and making it difficult to get anything done.I also could not install the Windows updates but that appears to have been fixed - at least for now.

HP told me to send it back to them and they would repair. I did and rented a laptop (even though I had just purchased a brand new one) and they returned it to me with more issues. In addition to still crashing, it is in test mode and required more than 143 Windows updates.

Now, just over a month with this new laptop I still have a brand new pc that is crashing for no known reason.