office depot Cancelled the order without any notifications, Internet
We placed an order in November 2012 with office Depot over the phone for a blackberry playbook 64gb. They sent us an email, confirming the order and noting that the item is backorder and estimated delivery decided 5th. We called them again and they confirmed over the phone that the order is correct. Since that time, there was no communication from Officedepot.com.
Today, December 5th, we tried to check the order status online and found that someone changed the status to delete. Just like that - no email, no phone call, no apologies. Nothing!!! Needless to say, we will never trust Officedepot.com again and will warn all our friends and family to stay away from this company. Shame on office Depot and Officedepot.com!!!
1 Updates & Rebuttals
Casey Ahlbum at Office Depot
United States of AmericaCan I Help?
#2UPDATE Employee
Thu, December 13, 2012
Office Depot appreciates your business and we are sorry to have disappointed you. I would like to help address this matter for you and would appreciate it if you would contact my office directly. My email address is casey.ahlbum@officedepot.com. Please provide your contact information, order details, and any other relevant information in your email and my team will follow up with you.
Sincerely,
Casey J. Ahlbum
Senior Manager, Executive Customer Relations
& E-Commerce Support
Office Depot, Inc
casey.ahlbum@officedepot.com