Office Depot False Ad Delray Beach Florida
On February 22, 2004 I ordered a computer hard drive from Office Depot. The reason I ordered the drive from Office Depot was based on the following ad information:
Maxtor 120GB 7200 RPM Hard Drive
Save $80
$149.88 - $30.00 Maxtor Mail-In Rebate - $30.00 Office Depot Mail-In Rebate - $20.00 Instant Savings = $69.88 #678808
This ad was good through February 28, 2004
After ordering the drive I mailed the rebate to Maxtor and learned the rebate had expired before Office Depot offered it.
I feel Office Depot should make the Maxtor rebate good on the drive and honor their ad as published. I do not believe I should pay the $30.00 for their false advertising. I should receive a total of $60.00 in rebates on the drive.
I have sent them numerous emails and they refuse to respond. I know they are receiving the emails because the automatic responses come back saying they will respond within 24-48 hours.
Mike
Marietta, Ohio
U.S.A.
2 Updates & Rebuttals
Ritesh
Laurel,Maryland,
U.S.A.
customer complain is very important
#3Consumer Suggestion
Sat, December 18, 2004
ofice depot ,
customer complaint.
i am ritesh shahlast month i visited in office depot store 252 and located laurel.
store address:
office depot
123
laurel bowie road
laurel
md 20707
301 498 1366
some employee name is nate is assitant managerand frankie and some other employees is out side cigrate smoking and cigrate smokie air by custemer mouth and some assitant manger is argumant to me i am tallking to this gentalmen but he argument to me this is very bed and
store manager name is bill buzle is note to this store so i have report complaint to corporate this store and asssiatn manager his attitude is bad and store manager responsbility to customer is very bed lot of complaint this store
so take care to customere so please you can contect to all assistant manger and store manager
Jennifer
Lynnwood,Washington,
U.S.A.
Why didn't you go back to the store with your receipt... complaint emails to corporate would help
#3UPDATE EX-employee responds
Sun, September 05, 2004
I was an employee of store 956 in Seattle, WA from 1998-2003
This is a genuine complaint but it seems so easily resolved. Did you try taking your receipt back to the store and asking for the rebate?
Perhaps my store was better than most, but we had problems like this happen sometimes and we always took care of the customer at the register, with no problems.
I don't see how complaint emails to corporate would help... your local store is the store that would be best equipped to solve the problem. Mainly because they need a REGISTER to issue you back a $30 credit - an email can't do anything to give you money. You don't even mentioning your local store to TRY so I have to assume that you didn't...
I think OD makes a pretty good effort to satisfy their customers and make good on rebate errors. But if you don't even try... what is there to complain about??