Office Depot Protection Plan Ripoff Boca Raton Florida
I bought a Toshiba Satellite S-55 on June 28,2015 from a Office Depot store in Dothan AL. The laptop has had screen issues and now I've been told by the Office Depot in-store senior computer guy who spent 5 hours trying to repair it that I needed to file a warranty claim on my Office Depot protection Plan. I called Toshiba says my laptop is out of their warranty. I called and faxed Office Depot customer service and they keep telling my Toshiba warranty is valid until 6/28/17. Office Depot will not honor my warranty claim. So here I sit with a defective laptop and nobody is willing to honor the warranties. Now I have $500 paperweight! I think I'll fax the Corporate HQ with my complaint and see what that does. Probably nothing.
1 Updates & Rebuttals
Office deport protection plan
#2Author of original report
Sat, May 07, 2016
i am happy to report that after writing a letter to the CEO president at Office Depot filing my complaint he'd had his senior customer service person contact me and then they contacted the protection plan people who then called me several time then sent me a box to send in the laptop and when in three the laptop was repaired and sent back to me free of charge. Office Depot lived up to their side of the deal. I'm a happy camper now.