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Office of the President, QVC Shopping Network QVC, inc, qvc.com QVC Screwed Me Twice chester, Pennsylvania
I ordered a Samsung tv from QVC using a prepaid debit card (Walmart) and everything was fine till I got a call a few days later explaining they didn't accept prepaid debit cards (nice of them to process it though). I canceled my order, but asked if I could use my bank debit card. They said yes, they accept those. So after waiting TEN days for them to return my money I deposited it and ordered a Philips tv I liked. I called 4 times over the last few days every time being told the order was fine. They told me yesterday it had processed and authorized and I would get the tv Friday. Tonight I noticed the charge dropped off my account so I called my bank. They said QVC canceled the order. I called QVC and checked online and both say my order is shipping and I will get it Friday. This is the second time. I am ordering it from Newegg in a few months for cash like I should have in the first place. QVC is just out to make interest off our money. I've shopped with HSN and Shop NBC in the past without incident. In a few weeks QVC has shown me that this is a scam on their part to make interest off holding our money for weeks on end without delivering a product. It's wrong. I could have used that money elsewhere but now I have to wait 30 days for a refund or try to get my bank to reverse the charges. My mission right now is to warn as many people as I can on as many sites as I can. Maybe by making them lose business they will stop screwing people.
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Just becase...
#2Consumer Comment
Wed, October 21, 2009
Just because the authorization has "dropped" off your on-line banking does not mean that it is actually gone. So it could be quite possible that the order was shipped(will ship), and the debit will re-appear once QVC puts through the final charge.
As for the "Pre-Paid" card that they did not accept. Was this a generic/temporary card that does not have your name or information associated with it. If so, that is the reason they didn't accept it, and not because it was a Pre-Paid card. In fact you will find very few if any retailers accept this type of card.