Complaint Review: official-online tickets

Beware of this website.  I would recommend that you just click away from this venue for tickets. Sometimes it does not work -- the site can (did for me) freeze during your order and leave you no indication of whether you have bought tickets or not.  If this happens to you, do not reorder those tickets! You will end up with twice the number of tickets you wanted.  Official-online tickets spells out in their Terms that they are not responsible for problems with their web site and they really don't care beyond that. The Customer Service people, while friendly, are not very helpful.     Numerous calls, letters and a complaint through BBB yielded nothing but a reference to their Terms.  My fault was not reading all of the Terms closely and then second-guessing the reliability of their site.   I wonder why they contract with a web site host they do not trust!