Complaint Review: Ohlala Lingerie - Lingerie Surplus

I made a purchase online for several hundreds of dollars worth of wholesale merchandise on February 19, 2006. Payment was immediately made to my credit card.

I received a confirmation of my order and shipment on February 21, 2006. Confirmation stated delivery expected within 6 - 10 days.

After two weeks and no delivery, I emailed the company and asked that shipping information be provided - as merchandise had not been received. I received no response.

At three weeks, I sent a follow-up email. Again, I requested shipping information. I received an email stating "we will check into that, and get back to you shortly".

At five weeks, I sent another email. This time I ask that a representative from the company call me or provide me with a phone number to call them. I stated if I didn't hear from someone within a reasonable amount of time I would take further action.

A week later, after six weeks of frustration and lack of customer service or receipt of merchandise, I contacted the Better Business Bureau and Office Of Consumer Affairs in Canada and filed complaints with both charging faulty business practices. To my surprise, I discovered additional reports on file.

Both agencies have reported sending reports to Ohlala Lingerie without a response from the company.

I have since filed a dispute with my credit card company to have the charges reversed.

Buyer beware.

Pamala
Va. Beach, Virginia
U.S.A.