Ohms Gifts - EBay Seller: Fandimo - fandimo.com ripoff BUYER BEWARE Internet
On 6/24, I won and paid for an item from eBay Seller: fandimo.
After waiting over 2 weeks for the item, I filed a non-receipt inquiry with PayPal on 7/8.
On 7/12, the seller finally contacted me & stated that they "sent [me] the package on 6/25 via DHL," and that on 7/12 they received the "badly damaged" package back from DHL. [This puts the fault on DHL for damaging the package & not returning it to them for 19 days.] I thought this excuse was a little fishy because they [conveniently] received the "badly damaged" package AFTER I had filed the PayPal inquiry.
The seller then offered me a refund & I accepted. It has now been almost 2 weeks since they offered me a refund. Clearly, this seller has no intentions of refunding my money.
I don't understand why they would want to rip me off for a mere $8.85, risk negative feedback, and lose a potential return customer.
Go to toolhaus.org and type in an eBay users name. Try eBay user: fandimo first! (This website will show you a users negative and neutral feedback). When you are done, click on the button "Left By" and you can see all of fandimo's negative retaliatory feedback!
BUYER BEWARE: eBay Seller: fandimo (a.k.a. Ohms Gifts; a.k.a. www.fandimo.com) DOES NOT SEND ITEMS, IGNORES EMAILS (bad communication), DOES NOT REFUND MONEY, SENDS RETALIATORY NEGATIVE FEEDBACK!
Anonymous
Charleston, West Virginia
U.S.A.
1 Updates & Rebuttals
Ohms Gifts
Hawthorne,California,
U.S.A.
Refutation of Claims
#2UPDATE Employee
Fri, July 27, 2007
Order#: 146315263
Parcel Shipped: 6/25/2007
Ship to:
Heather xxxxxxxxxx
652 Waxxxxxx Dr.
Charleston, WV xxxxxxx
UNITED STATES
Below is the complete conversation we had with Heather, copied directly from the Paypal Dispute. Let it be known that there was no communication from her prior to 7/8/2007. We kept customer informed every step of the way, letting her know what was going on with her order. A refund was offered to customer on 7/12/2007. On 7/14/2007, customer requested a refund, then escalated the dispute to a claim within 4 MINUTES, definitely not giving us sufficient time to manually refund her order. We would have been happy to issue a refund to the customer right away, but we were not allowed to respond to the customer after she escalated her dispute to a claim.
Per Paypal, a refund is automatically issued within 10 days from the receipt of the claim, so that Paypal may have ample time to investigate any pending issues. It is our standard practice to allow Paypal to have access to our accounts and freeze any disputed funds until their investigation is completed.
Upon completion of their investigation, Paypal is authorized to reimburse the disputed funds. The investigation and refund were complete as of 7/25/2007. Had the customer been a little more patient and actually waited more than 4 minutes for us to respond to her request, the refund never would have been held up as it was.
FROM BUYER: on 7/8/2007 07:44 PDT
Hi, I ordered and paid for this item on June 24th and have not received it yet. I have already received items that I purchased after the 24th. Please provide me with a tracking number or a full refund. Thank you!
FROM SELLER: OHMS GIFTS on 7/9/2007 14:07 PDT
Parcel Shipped: 6/25/2007
Ship to: Heather
UNITED STATES
Thank you for contacting FANDIMO. We apologize for any confusion. Your order is still within the delivery time. Your order was shipped via DHL SmartMail, a shipping method that does not provide tracking information for packages weighing under one pound. Delivery time within the USA typically takes 2-5 Business days but could take up to 25 Business days on rare occasions, usually due to delays in transit. If you have not received this shipment by the end of this standard wait time for delayed deliveries, contact us again (shipping address verification will be requested) so that it may be reshipped immediately. We hope this information was helpful. Thank you for your patience and have a great day. Regards, Kathleen fandimo.com
FROM BUYER: on 7/10/2007 09:35 PDT
Thank you. I'll be looking forward to receiving the passport cover. I understand that it is often the fault of shipping companies. As soon as I receive, I will give you positive feedback!
FROM SELLER: OHMS GIFTS on 7/10/2007 13:27 PDT
If for any reason you do not receive your order within that time frame, please let us now and we can send a replacement. Thanks!
FROM SELLER: OHMS GIFTS on 7/12/2007 09:06 PDT
Dear Heather: You'll never guess what showed up with todays mail? Your passport cover! It seems that it was very badly damaged and returned to us. Please let me know if you would like a refund or a replacement order sent to you. Sorry! --Jennifer-- Fandimo.com
FROM BUYER: EDEN BOTANICALS on 7/14/2007 10:04 PDT
Refund please. I'll go through another company to get the passport cover. I've waited long enough and the excuse was pretty lame.
FROM BUYER: on 7/14/2007 10:07 PDT
They didn't bother sending the item. I want a refund.
FROM PAYPAL: PAYPAL on 7/14/2007 10:07 PDT
Buyer escalated this dispute to a Claim.