Old Navy Deceptive In-Store Pricing Mesquite Texas
I went to Old Navy in Mesquite, TX 1/16/2009 with the intent of making a purchase for myself. After spending approximately 30-45 minutes looking for what I wanted, I went to the cashier to pay however the prices did not come up as they werre marked in the store. When I questioned the incorrect pricing, the cashier asked the manager and he said he would check on it.
The manager went to the area where the items were and said I was looking at the wrong sign. When I pointed out to him where I got the items and the sign located directly by these items that clearely stated a sale price he said that was only for certain merchandise, not what I had chosen. He was not willing to honor the price they had displayed for the merchandise I had chosen.
I did not make a purchase and decided to contact Old Navy customer service via their website. The answer I got back was ridiculous. In an email, I was told that only certain merchandise is on sale. No attempt to rectify the situation or take care of the customer was made.
I have been in this same store in the past and have had the same experience with deceptive pricing. In fact, at least 75% of the time there has been a pricing issue where something was incorrectly marked or the pricing was unclear.
Thane
Mesquite, Texas
U.S.A.
1 Updates & Rebuttals
j0hnNyb0y209
New Jersey,USA
Oh jeez.
#2UPDATE Employee
Tue, September 29, 2009
Honestly, If you for one second take the chance to actually READ the sign before jumping to conclusions and obnoxiously blaming everyone but yourself who is to blame, you would see that each sign clearly states the item that is on sale. Old Navy has a lot of inventory and often times must be condensed. Even though some items may be in the same general area, the SIGN clearly states which items are on sale.