Complaint Review: Something Old Something New

I never excepted Stacey the owner to be a deceitful person. I purchased my wedding gown from her for $1040. She referred me to a seamstress who charged me $1240 to put sleeves on the dress, take it in, remove liner, add a belt and make a custom veil. After the wedding I took the dress back to Stacey to sell it on consignment. I renewed the contract one time then when it came to sign a contract the third time she said to let her keep it through Christmas to see if she could sell it. In her contract it says that if a new contract is not signed or the dress is not picked up she can keep it for storage fees. Knowing this and trying to follow her contract I purposely put a note on my calendar to follow through. I contacted her twice by email and received no response. So I made an appointment to pick up the dress.

Before the appointment I received an email asking if I wanted to resign the contract or pickup the dress. I asked to pickup the dress. When I got to her store she handed me a dress in a bag and stated she couldn’t find my veil so she wrote me a check. When I got to the car I noticed the check was for only $109. I didn’t check the dress until I got home later that afternoon. When I opened the bag I found that she didn’t give me my dress back but one that was same style, not dry cleaned, and was a dingy white color.. it was not my dress in which I had paid all the alterations for.

I immediately texted her, sent her an email ,called the store and left a message. No response, so I made another appointment to pick up my dress. I arrived at the 9am appointment time.she was not there and the store was closed. I texted her and asked to resolve this matter and have yet to hear back from her. All I can say is buyer beware, you will not be dealing with an honest person if you shop here.....Very disappointed....