Complaint Review: Old Republic Home Protection

I recently bought a home in Tucson, AZ. The seller purchased a home warranty through Old Republic Home Protection. I contacted Old Republic to request an electrician come to my home to assess 2 electrical problems: 1) 220 outlet not functioning behind my house. 2) 3 outlets at one side of my living room not functioning.

Old Republic arranged for their contracted electrician to call me to schedule an appointment for an evaluation. He never called me when indicated. I called him which irritated him. He stated he would arrive at my home "in a little while." He never showed up that day or ever since. I called him 3 times that weekend and left voice messages. He never returned my calls. I then contacted Old Republic's claims representative here in Tucson and reported the electrician as never appearing at my home as scheduled or returning my calls. She attempted to contact the electrician as did a claims rep for Old Republic in California. After a week, neither I or the Old Republic reps ever did hear from the contracted electrician. He never returned any of our calls. The Old Republic reps submitted a complaint on the contracted electrician.

A week of waiting for the electrician to make contact had passed when the Old Republic reps both in Tucson and CA suggested that I use an electrician I knew to make the repair up to $250. I knew of none since I was new to Tucson. The Tucson rep for Old Republic suggested a local electrician she had worked with before. I made contact with that electrician and scheduled him to arrive to my home to make an assessment of my 2 electrical problems and the repair estimate. He arrived as scheduled and spent 30 minutes inspecting, explaining the problems, and provided a verbal estimate. He suggested one of the electrical problems was to be blamed on my contractor yet the other problem was possibly covered by my home warranty with Old Republic. He left stating that he would contact the Old Republic rep in Tucson and explain his assessment.

Two weeks passed without hearing from either of the Old Republic reps or the electrician who came to my home. I called both Old Republic reps and received two totally different stories about what was occurring. The Tucson based rep stated that she was "fighting for me" by requesting a better resolution of what the CA reps had come up with based on my electrical repairs not qualifying under my Old Republic warranty from the electrician's assessment. The Tucson rep explained that I was only to receive a $75 check from Old Republic for the inconvenience I experienced with the first electrician. I then contacted the Old Republic rep in CA and was told by her that the $75 check was actually for compensating me for the second electrician's "repair" invoice. I explained to her that the electrician never made any repairs but simply evaluated the electrical problems and provided a verbal estimate. She was surprised to hear this and stated that the second electrician was difficult to get a hold of to submit the proper claim form and had instead submitted an invoice for repairs completed. She stated that her department had originally determined to mail me a $75 check for my inconvenience however she explained that she was going to further investigate the electrician's actions and contact me. It has now been 3 weeks yet I have not heard from her since nor have I received a $75 check.

I called the Old Republic rep in Tucson today to ask what has been determined by Old Republic. She stated that I would only be receiving a $75 check for my trouble. I told her what the CA rep had explained to me and that she has not contacted me during the past 3 weeks. She kept repeating why my electrical problems won't be repaired and that she would have the CA rep finally call me to further explain the same. It has been a total of 7 weeks since this claim process with Old Republic has started and absolutely nothing has been done to resolve my electrical problems and I haven't received a $75 check.