Complaint Review: Old Republic home protection co

I recently purchased a home and the deal was sweetened by the Old republic home protection plan. I began to have some plumbing problems but new there were limitations on how they cover items (understandably), so I called to find what needed to be done and if they would cover it. I explained the problem to the rep which told me it was a main line stoppage problem so they would cover and would have someone out in 24 hours. I thought is was one of the branch lines but surely this guy knows so after a few assuring questions the service call was set up.

Plummer comes out, explains its not the main line so they can't do a thing (appx 10 min) and says it will be $100. Their normal $60-$75 service call for no work has to be $100 because they contracted it through old republic. Old republic tells me they can't cover it because they can't access it through clean out on the outside (written in contract).

I explained the only reason I had the service call was because they told me it would be covered. They refuse to do a thing about it. I had to call out another plumber who snaked it out in 20 minutes, cost $125 which was just a standard fee. Thankfully I know all the agents in our area due to the fact they almost all merged into two major realty groups and I happen to work with both. Old republic will no longer be encouraged to buyers/sellers after this coming tuesday's meeting. I encourage you readers to use American home shield, have never had a problems with them, or simply pay for your own service repairs. Most of what ORHP covers is either boosted in price for insignificant services or only covers a fraction of the cost on items that are contracted higher, hence saving you no money.