Complaint Review: Old Republic Home Protection Company Inc.

 I have a faulty/leaking water mixer in my shower. I just purchased this home and decided to use my new home warranty company to fix the problem. At first they were less than helpful getting me a timely appointment, but then I asked to escalate the issue and I magically got an appointment the same day. The technician arrived at 1715 and he promptly saw all the water leaking into my garage from the roof of the garage and then was escorted to the upstairs master bathroom. At this point he turns to me after some meddling with the valve and says that I will have to order the part. Now when they called me I told the lady I had found the part and I would be happy to email the picture to her. She provided me the email address and I sent it. The technician said he was never contacted and that he did not bring any parts with him. As my frustration is growing so to is the lack of common sense on many people’s part I am finding out, especially when I call the warranty company and explain the situation. I am informed there is nothing they can do, but the person is glad to transfer me to the “authorization” deparment. I won’t bother typing the ensuing fiasco that was, but as I type, I am still on hold 45 minutes later for a supervisor. I seriously doubt my problem will be fixed this evening since everybody I have talked to has said it will be a couple of days. It is now 1800, the music is still playing, but I suspect I will be cut off very soon since the lady told me they are about to close. I will be asking for a refund for the year that was paid and I will seek another home warranty company!