OLD SCHOOL MOVING & STORAGE CORP. Price Gauging at Pick-Up Dania Beach FL
I scheduled Old School Moving & Storage Co. on 4-30-21 to move belongings from Clearwater, FL to New York, NY on 5-8-21. The quote was for $1800.00 with a $600.00 deposit, (paid on 4-30-21 with a ZELLE bank wire). The movers arrived on May 8 and demanded $3733 total. The man in charge was Irdek at 407-756-4268 and said the price increase from $1800 to $3733 (over 100% price gauging) was due to my total came to 450-500 cu ft and having different sized boxes
He didnt look over the quantity of individaul sized boxes, just said "I've been doing this for 15 years and I can eyeball the size." When I got the quote from Old School , they knew I had small-medium and large boxes for the quote. I had 12 additional small boxes at the time of pick up. Definately not 210 cubic feet more. (see below)
I had another truck company on 5-10-21 SEE my storage and measure the items and total cubic feet is 295. I have this in writing. My storage unit is 10X10 with approximately a little more than one quarter filled. No furniture, no appliances. No games, honest and reliable, no price guaging.
After investigating further, I have found this is common practice with Old School Moving & Storage Co. I asked them for my deposit tof $600.00 be refunded on May 8 after I declined the truckers to take the belongings for the additional cost.
"Kelly" the manager denied my request for a refund. The same day, Kelly called me back stating I can have a partial refund. I declined this stating I want my full deposit refunded. She then said she would speak with her manager and call me on May 10th by 3pm, which she did not, I called her.
On this date, May 10, she stated "she was reviewing the telephone calls and all info."WHAT INFO? WHAT TO REVIEW? They tried to over double the price and it is completely unacceptable. There is nothing to review. They price gauged by over double. I can understand an extra cost for anything realistic, but never over double the cost. I want them to be held accountable. I want my $600.00 deposit refunded.
2 Updates & Rebuttals
Tasia
Palm Harbor,Florida,
United States
DO NOT HIRE OLD SCHOOL MOVING & STORAGE: Unethical Company
#3Author of original report
Mon, May 17, 2021
You are telling me that for 55 more cubic feet of space that your price should go from $1800 to $3733? That is preposterous and quite frankly a crime. I was given a qhote for $1800 for 240 cubic feet / 80 boxes by Old School Moving and Storage. The rucker arives and tells me the new price is $3733. For what ? Its price gauging pure and simple. Unethical and a crime.I had this merchandise measured two days later by anotherr company and I have it in writing that my total is 295 cubic feet.
No one would havce proceeded with this order. You are a fruadulant company. I have registerd your company with the State Attorney of Florida as they have been investigating your company for over a year for price gauging. It may take time but your are going down. QUIT RIPPING PEOPLE OFF.
Meshi
Hollywood,Florida,
United States
Response
#3REBUTTAL Owner of company
Sat, May 15, 2021
We are responding to the above customer Ms. Kossavis moving from Clearwater, FL to New York, NY. On May 8th, 2021 the customer opted to cancel and/or refuse services from the Carrier assigned to service her move. By law, the Carrier must present the customer with an Interstate Revised Written Estimate if the Carrier feels that the items will exceed the space reservation the customer was originally quoted for. This customer refused service after being presented with the Interstate Revised Written Estimate by the foreman and cancelled her move.
We spoke with this customer and informed her of our cancellation policy. Even though we did tell her she did not qualify for a full refund on her deposit, we decided we would offer her a partial refund of $170.00. The customer then called back on May 12, 2021 requesting a full refund on her deposit, which we again informed her that she did not qualify for. We once again offered her a partial refund of $170.00 which she refused. Please see the email below as reference to our offer: "Good afternoon Ms. Kossivas,
We apologize for any inconvenience we may have caused you throughout your move. Unfortunately, as explained to you via telephone, you do not qualify for a full refund of your deposit. Please look at the highlighted portion of the estimate you signed with us which states our cancellation policy:
SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH OLD SCHOOL MOVING & STORAGE, WRITTEN NOTIFICATION MUST BE SENT TO OPERATIONS@OLDSCHOOLMOVINGANDSTORAGE.COM. WRITTEN NOTIFICATION MUST BE RECEIVED NO LATER THAN 72 HOURS AFTER SIGNING THE OLD SCHOOL MOVING & STORAGE AGREEMENT. CANCELLATION REQUESTS RECEIVED WITHIN 72 HOURS OF SIGNING THE AGREEMENT WITH OLD SCHOOL MOVING & STORAGE WILL RECEIVE A FULL REFUND, MINUS 10% DUE TO INCURRED MERCHANT FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 72 HOUR GRACE PERIOD ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH OLD SCHOOL MOVING & STORAGE WITHIN 10 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL SIGNED AGREEMENT. IF YOUR FIRST AVAILABLE PICKUP DATE IS WITHIN FIVE (5) BUSINESS DAYS OF ELECTRONICALLY SIGNING THE OLD SCHOOL MOVING & STORAGE AGREEMENT, YOUR DEPOSIT IS NON-REFUNDABLE.
We understand that you did not agree with our preferred Carrier, therefore we are still willing to offer you a partial refund of $170.00 as a form of Good Faith. We have gone ahead and sent a settlement for you to sign if you elect to take the partial refund. Once again, we apologize for any inconvenience. Thank you for your patience in this matter." The customer can still claim the $170.00 partial refund if she chooses. She can contact our office at (844)569-4551 at any time. Thank you.