Old Time Pottery/Destin, Fl. store #25 damaged goods sold at full price with no refund even with receipt within 30 days, cruel, hardened rednecks @ service desk mock disabled customer Murfreesboro, Tennessee
Being in a wheelchair it was impossible to unpack 2 large comforter sets (sold for $69.95 each) to make sure every piece was intact but assured @ checkout that if there were any problems a prompt refund would be issued within 30 days w/receipt. Found out both sets were missing pieces and called to tell the store about obviously used and returned items that were incomplete. Told to bring them in for a refund. Waited my turn in line while two other customers were hassled about their returns as the head cashier, Delean James, "smelled" and took apart every item searching for any flaw to use as an excuse to deny customers refunds. When my turn came the same insulting ritual took place especially on the 2 large towels that faded all over my laundry when washed the first time. Was told that no refund would be issued on either of the comforter sets or towels because the items were not in "re-sellable" condition!
I was blamed for the missing comforter pieces and faded towels and told NO REFUND. Asked to speak to the manager, Kelly A. Thomas, who came to the front with plastic wrist restraints sticking out of her back pocket. She/he? proceeded to tell me NO REFUND without authorization from her district manager, Ray Clark, who was of course unreachable by phone. Both admitted that many comforter sets were often sold incomplete. When I requested a copy of their return policy I was told: "that if you don't turn your wheelchair around and leave with your things right now that you and I are going to have a problem!" I left feeling completely humiliated and mocked when Delean snickered as I struggled with my packages to leave while holding back tears. If you are disabled or simply looking for unused, undamaged, clean items for your home AVOID "OLD TIME POTTERY" as they will lie to you while taking your money and god help you if you need a refund on any of their substandard Chinese made goods. Have been trying to reach someone @ corporate offices (615)890-6060 for 8 days with no reply.
2 Updates & Rebuttals
Andrew Oliver
Sikeston,Missouri,
United States of America
District Manager Ray Clark
#3Consumer Comment
Sun, June 13, 2010
I am so sorry that you had to go through this type of behavior. The sad thing is that District Manager Ray Clark conducts business in this fashion. I am a former employee of his from another company, Music Net, where he was "Vice President of Operations." He rules over his employees with fear tactics. You are never certain if you will be fired on a whim. I was not fired. He ran the store, and most of the company, into the ground with his business abilities. The way you were treated is the way that he would behave as well. Most people would see this as just another "disgruntled former employee," but I truly loved the store that I was the manager of. It sickened me to see how he took a quality music store and turned it into a joke of a flea market. What I am getting at is that if you haven't gotten a reply from him, and I realize that it has been a while since you posted, you probably won't ever. Sadly, as you try to go up the chain of command, you will find that you are "dismissed" because he has a way of convincing his bosses that he is right, and you are wrong. I put my real name on here because I am not afraid of him. I am free from his terror, and he can not hurt me anymore. I would keep trying to reach the corporate offices. Maybe, just maybe, someone will finally listen and put him out on the street with a ruined reputation like I have seen and heard him do to so many other people.
Mgr
MURFREESBORO,Tennessee,
United States of America
^ Your report is Incorrect ^
#3General Comment
Sat, March 27, 2010
The reason you did not get a call back from corp is because you called the wrong number. When you finally did get through, you were not willing to give your phone number. You did not leave any messages for anyone at corporate. On a check with the store, you appaently had used the merchandise, which is not returnable, thats in the return policy. You were not blamed for missing pieces
Your personal comments about the employees are completely uncalled for. The store indicates that you were not blamed for missing pieces, your merchandise had been used and therefore was non refundable. The store also indicates that the comforters were in poor condition as well as the towels and therefore did not qualify for a refund.
The manager did not have plastic wrist restraints in her pocket, those were zip ties for labeling merchandise, so you are wrong about the wrist restraints. "She/He", that was cheap shot on your part.
You were in the store for an extended period of time, the store indicates that you were there for about 2 hrs after which you were asked to leave the store for causing a scene.
Again, you called the wrong number for corporate.
The company had made the decision to work with you just before finding your comments on line. "He/She", "wrist restraints", "Hardcore rednecks", "they will lie to you while taking your money"
FYI, you are the first in Destin that the company has had a problem with for a refund since the store opened. Over 2.5 million shoppers have shopped the store.