Complaint Review: Olejo.com

I purchased an "Atlantic Furniture Columbia Staircase Bunk Bed Full Over Full with Raised Panel Trundle Bed in White-Full Over Full" on 10/19/2014 for about $1,700. Furniture was supposed to be delivered within 5 businesses days - by 10/24/2014. Yesterday, 10/29/2014, I started calling because I still had not received my furniture. I called the delivery company AGS Global Systems because when I plug in my tracking number, it had a delivery to a person named Jason Warmby located in San Rafael , CA. I told them that something was wrong because my name is Renato N and I live in Birmingham, AL. The gentleman said that they had sent me the wrong tracking number. After I got my tracking number, I waited and called them again to find out the status on the order because system was saying the furniture arrived in Birmingham, AL at 11:37am on 10/27. On the 27th, I was told by AGS that the furniture was going to be delivered the next day, the 28th. In the middle of the day on the 28th, I called AGS and asked what time they would be delivering my order. I was told that they didn't know. I had to call Birmingham Air Freight. I called Birmingham Air Freight, they said they had the furniture but could not deliver because they called me and I didn't answer the phone. He said he had a phone number with area code of 643. Well, that's not my phone number. AGS gave them my wrong number. By the way, they could not deliver my furniture because they needed authorization from AGS. Kevin from AGS called me and said I had to call their office in Minnesota. I called their office and a lady said I needed to call Atlanta Furniture. I called Atlanta Furniture and they said I needed to call Olejo. I called Olejo and Olejo said I needed to call the delivery company. I called the delivery company and they said they would deliver on 10/29, which they did.

After all this mess, I got my furniture. I took down both of my girls bed upstairs, took their bed to the basement to clear their room. I opened all the boxes with the new furniture and when I'm about ready to get everything setup... There are no screws!!! No hardware came with the furniture!!!!!!!! I could not put my daughters' bed together. After getting frustrated again, I called Olejo and gentleman said that customer service was closed, but he had made a ticket and someone would definitely call me in the morning. Well, no one called me this morning. So I called Olejo. I told them that I had no hardware and requested them to overnight the hardware boxes to me so my daughters will have a bed to sleep on tomorrow. The customer service lady that I spoke with said: "Oh, is that all you need? I'll make sure it is shipped to you and you will get it in 3 days". Well, today is Thursday! I won't get this until next week! I needed overnighted to me. She said they could not do it. So, I asked to speak with her Supervisor. Erin Supervisor call center in Houston got on the phone and said that they could not ship it overnight, but they would send it 3 days. I asked to speak with her supervisor. She said that there wasn't anyone and in that call center, she was it. After I insisted, she said her boss's name is Dan, but he wasn't there. He would call me sometime today. She said that Atlanta Furniture would not authorize Olejo to ship overnight. So, I asked the number to call Atlantic Furniture. She gave me the number 800-955-3726. I spoke with Krista at Atlanta Furniture. She said that if Olejo authorizes them to ship overnight, they will. So I called Olejo and Atlanta Furniture and made a 3 way call. At Olejo, I had Anthony and at Atlanta Furniture I had Jen (she works with Krista). So, I said to them: Anthony, you say that you need authorization from Atlanta Furniture and Jen, you say that you need authorization from Olejo. You guys are on the phone with each other, please talk it out and get the authorization because I think this is a reasonable request - overnight the hardware of my daughters' bed. Jen said that they cannot ship without Olejo authorization and Anthony said he cannot authorize. So, the issue is Olejo. Anthony said he could not ship it overnight because it would cost more to ship than the part. Well, I told him, but it's cost of doing business. Your company was supposed to send me ALL the parts, but didn't! So, you need to make this right, even if it may cost you $20 more! It won't make you go bankrupt! This is just CUSTOMER SERVICE, taking care of a customer that you did wrong! He said that he could not authorize, but he would try to get a some kind of REFUND! WELL, if they are going to give me a refund, JUST PAY THE EXTRA $20 and ship my hardware some I can put this bed together!! He said he was going to talk to the customer service because he could not authorize anything. Someone from customer service would call me to let me know what they are going to do.

Just now, Sarah from Olejo customer service called and said the hardware has been shipped and I should have it in 3 days (MONDAY!). BUT they were going to give me a $25 refund!!  REALLY?? WHY DIDN"T YOU GET THE REFUND AND PAID FOR THE HARDWARE TO BE OVERNIGHTED?!?!? Response: Oh, sorry, it's already out in the mail. FURIOUSSSSSSSSSSSSS!!!!

VERY FRUSTRATINGGGGG!!!!