Oliver Jackson - Palmercash T Shirt Company ripoff Boise Idaho
Beware of Palmercash T-shirt company!!!
I ordered twice through them, and the first time all went smoothly. However,when I ordered the second time there were a couple of problems. I had ordered 2 identical size/style shirts at 24.95, but was sent only ONE! I figured that this small problem could be solved with a response email, but after 4 and no response, I became fairly enraged.
This is awful customer service and essentially I am owed a credit or they should send me the shirt. There is no phone number on the website to contact anybody, all I had was a fax number which showed up on my checking statement. THis company is absolutely ridiculously faulty. Don't buy anthing from them.
Bona
Fairfax, Virginia
U.S.A.
1 Updates & Rebuttals
Rachelle
Boise,Idaho,
U.S.A.
we'll make it right
#2UPDATE Employee
Wed, October 11, 2006
Yes Hello this is Palmer Cash himself. I apologize to everyone for the slowness of some orders, but I want everyone to know we aren't ripping off anyone. We ship every order we get
First, some orders in the past did take a month or so to ship. We've had some problems with keeping everything in stock. But we have been fixing this and hopefully we are getting this problem fixed.
BUT... 97% of our orders ship the same day. We ship hundreds and hundreds of orders a day, and yes a few get put on backorder. But for the most part all orders are shipped within 24 hrs. and should arrive 2-3 days after they ship.
Second, in the past unanswered emails were the norm, as we didn't have a full time customer service rep. We now have 1 full time and 1 part time person to answer your emails, and everyone will get a reply.
We've had a few angry posts here over the last 12 months, but also in that time we've shipped over 100,000 orders. Again I apologize to everyone who feels slighted by us. And most of it is because we couldn't keep up with our email volume, but now that we have gotten caught up your emails will be answered at customerservice@palmercash.com If you had problems with an order in the past don't worry we'll take care of it, and probably send you some free shirts.
I'm not a bad guy at all, it's just we've grown so fast over the last 2 years, we've constantly been behind. So yes some customers fell through the cracks as we had an avalanche of new orders to deal with. But we are pretty much in control of everything now so if you still have an issue with us just give us an email at customerservice@palmercash.com and we'll take care of you. Just please be nice to my customer service reps as they are on your side and like to yell at me, so don't yell at them too much and they'll help you out.