Olson Powersports - The Family Exchang Wrong model sent & returned, no refund, We thank you for your patronage! New Braunfels Texas
I ordered a 50cc Retro scooter from this dealer. The terms of payment leaned heavily upon "cash-up-front", with substantial shipping delays for credit card payments. Not wanting to lose any anti-fraud protection from my credit card, I allowed the dealer a 5% markup to help defray card processing fees. 11 days after my account was charged, a different (& lower-priced) scooter was delivered. I immediately called Olson Powersports & was told that Mr. Olson was out-of-town for 10 days but that he would be contacted. I called the distributor (Apollo Motorsports, Ontario, CA). The person who answered checked the order from Olson & my Retro wasn't even on the order. This person promised to follow up on it & call me the next day. It's been nearly a month & they haven't called. I exchanged numerous emails with the dealer before instructions to print out a return Bill of Lading were sent to me. In at least 2 of these emails, Brandon Olson agreed to credit my account for the purchase price of the scooter that I ordered. The scooter sat in my employer's warehouse for over a week until I contacted the carrier's local office only to find that a quote was issued for the return freight but that no pickup arrangements had been made. The scooter was picked up & a tracking number was provided by the carrier. I called Olson Powersports to give them the tracking number & asked again about getting a credit issued to my card. I was told that no credit would be issued, that for all they knew, I was sending them "a box of rocks". Things got a little heated after that & I remember suggesting that Mr. Olson practice a little self-impregnation, after which he hung up. I contacted my credit card issuer & began the dispute process. I'm presently jumping through all manner of hoops for them in order to document my case. Among the many items in my possession is a copy of the return delivery ticket on which Brandon Olson signed that it was received in good condition. It's been nearly 3 weeks & no credit has been issued by Olson Powersports. My card issuer has credited my account subject to the evidence that I'm gathering. I don't hold out much hope that I'll receive full credit for the money that Olson Powersports been wrongfully holding for all of this time nor do I think that I'm the first (nor last!) person to whom this has happened while dealing with them. I do, however, want to make an effort to ensure that this doesn't happen to anyone else who might just be silly enough to buy anything from them.
Electroman
Evansville, Indiana
U.S.A.
5 Updates & Rebuttals
Brandon
New BRaunfels,Texas,
U.S.A.
Thanks for sending the unit back damaged.
#6REBUTTAL Owner of company
Tue, September 02, 2008
Thanks for sending back a damaged unit, you did not have to beat it and leave scratches on it, we agreed to pick it up and refund your $, but you said it never left the box. Right! Anyway, you would have gotten your refund much sooner if you hadnt had used that language with us. And its much faster for us to reverse your card than to do a dispute and file all that paperwork. Your choice. Thanks any way. I guess you should have sent a box of rox.
Brandon Olson
Olson Powersports
830629-6365.
Dennis
Gloversville,New York,
U.S.A.
OLSON POWERSPORTS RIPOFF- BACK DOOR SALES!
#6Consumer Suggestion
Sat, August 23, 2008
I too dealt with this misfit! I ordered my grandaughter a 110cc utility 4 wheeler so she could help us with firewood- she's only 8 but likes to help!
I called this dealer and was "BS" to death over the phone, GIVE ME YOUR CREDIT CARD NUMBER" was all he really had an intrest in! Told the 4 wheeler was sitting right in front of him in the exact color I wanted and would be shipped that afternoon!
What a joke! Numerous phone calls did little or nothing. Finally, I called the New Braunsfel, Texas police department only to learn that they get numerous calls weekly on this loser! WHY DON"T THEY SHUT HIM DOWN, I ASK?????????
The police officer tells me he works out of a little second hand shop which sells junk. He is a catalog sales person for some import in LA, Calafornia!
I told the police my money, the 4 wheeler, or put the guy in jail and I will fly down and deal with him! 10 minutes later I receive a phone call back from the police officer my 4 wheeler would be shipped that day! Some people have to be leaned on a little at times!
Needless to say, the Pink Camo came as Yellow Camo, unassembled, and missing parts! We made the best of a bad experience by assembling the thing, taking it to a local dealer for the mechanics, and substituting parts the best we could!
TO ANYONE READING THIS---NEVER, and I mean NEVER, EVER
Dennis
Gloversville,New York,
U.S.A.
OLSON POWERSPORTS RIPOFF- BACK DOOR SALES!
#6Consumer Suggestion
Sat, August 23, 2008
I too dealt with this misfit! I ordered my grandaughter a 110cc utility 4 wheeler so she could help us with firewood- she's only 8 but likes to help!
I called this dealer and was "BS" to death over the phone, GIVE ME YOUR CREDIT CARD NUMBER" was all he really had an intrest in! Told the 4 wheeler was sitting right in front of him in the exact color I wanted and would be shipped that afternoon!
What a joke! Numerous phone calls did little or nothing. Finally, I called the New Braunsfel, Texas police department only to learn that they get numerous calls weekly on this loser! WHY DON"T THEY SHUT HIM DOWN, I ASK?????????
The police officer tells me he works out of a little second hand shop which sells junk. He is a catalog sales person for some import in LA, Calafornia!
I told the police my money, the 4 wheeler, or put the guy in jail and I will fly down and deal with him! 10 minutes later I receive a phone call back from the police officer my 4 wheeler would be shipped that day! Some people have to be leaned on a little at times!
Needless to say, the Pink Camo came as Yellow Camo, unassembled, and missing parts! We made the best of a bad experience by assembling the thing, taking it to a local dealer for the mechanics, and substituting parts the best we could!
TO ANYONE READING THIS---NEVER, and I mean NEVER, EVER
Dennis
Gloversville,New York,
U.S.A.
OLSON POWERSPORTS RIPOFF- BACK DOOR SALES!
#6Consumer Suggestion
Sat, August 23, 2008
I too dealt with this misfit! I ordered my grandaughter a 110cc utility 4 wheeler so she could help us with firewood- she's only 8 but likes to help!
I called this dealer and was "BS" to death over the phone, GIVE ME YOUR CREDIT CARD NUMBER" was all he really had an intrest in! Told the 4 wheeler was sitting right in front of him in the exact color I wanted and would be shipped that afternoon!
What a joke! Numerous phone calls did little or nothing. Finally, I called the New Braunsfel, Texas police department only to learn that they get numerous calls weekly on this loser! WHY DON"T THEY SHUT HIM DOWN, I ASK?????????
The police officer tells me he works out of a little second hand shop which sells junk. He is a catalog sales person for some import in LA, Calafornia!
I told the police my money, the 4 wheeler, or put the guy in jail and I will fly down and deal with him! 10 minutes later I receive a phone call back from the police officer my 4 wheeler would be shipped that day! Some people have to be leaned on a little at times!
Needless to say, the Pink Camo came as Yellow Camo, unassembled, and missing parts! We made the best of a bad experience by assembling the thing, taking it to a local dealer for the mechanics, and substituting parts the best we could!
TO ANYONE READING THIS---NEVER, and I mean NEVER, EVER
Dennis
Gloversville,New York,
U.S.A.
OLSON POWERSPORTS RIPOFF- BACK DOOR SALES!
#6Consumer Suggestion
Sat, August 23, 2008
I too dealt with this misfit! I ordered my grandaughter a 110cc utility 4 wheeler so she could help us with firewood- she's only 8 but likes to help!
I called this dealer and was "BS" to death over the phone, GIVE ME YOUR CREDIT CARD NUMBER" was all he really had an intrest in! Told the 4 wheeler was sitting right in front of him in the exact color I wanted and would be shipped that afternoon!
What a joke! Numerous phone calls did little or nothing. Finally, I called the New Braunsfel, Texas police department only to learn that they get numerous calls weekly on this loser! WHY DON"T THEY SHUT HIM DOWN, I ASK?????????
The police officer tells me he works out of a little second hand shop which sells junk. He is a catalog sales person for some import in LA, Calafornia!
I told the police my money, the 4 wheeler, or put the guy in jail and I will fly down and deal with him! 10 minutes later I receive a phone call back from the police officer my 4 wheeler would be shipped that day! Some people have to be leaned on a little at times!
Needless to say, the Pink Camo came as Yellow Camo, unassembled, and missing parts! We made the best of a bad experience by assembling the thing, taking it to a local dealer for the mechanics, and substituting parts the best we could!
TO ANYONE READING THIS---NEVER, and I mean NEVER, EVER