Complaint Review: OLUOCH J

I needed a travel ticket for Jackline Aridi to travel from ORD to RDU on the Sat morning 03/21/2015 6am and return nextt day Sunday morning 8 am on the 22nd March 2015.
After a good search I finally found  a  link on Hotwire URL that would meet this specification at first glance so I thought .They had flights that left  ORD from 6am on the 21st March  to RDU and returned on the 22nd March 2015, 8am back to ORD.

The Selection was  titled "Hotwire Hot fare Get the flight now and flight details after booking. This is a special fare with restrictions. Look for details in Checkout. Airline  and Flight time revealed after purchase. "
With fare listed as $378.75/=.(PLEASE REFFER TO PAGE #1 OF EVIDENCE ATTACHMENT)

So this sounded  positive and was going to meet my requirements because i was  promised to " Get the flight now and flight details after booking"
and was promised to "Look for details in Checkout. " of which  I would  only purchase if the details  met my requirements of (03/21/2015 , 6am to 03/22/2015 ,8am ).

After deciding to go  for this special Offer Ticket , I was reference to a page similar to [PLEASE REFFER TO PAGE#2 OF EVIDENCE ATTACHMENT] in the

I was promised to look for details in Checkout ,( THERE WAS NO CHECKOUT SCREEN just [PLEASE REFFER TO PAGE#3 OF EVIDENCE ATTACHMENT] after submitting there was a sort of glitch and the I was given a NOTIFICATION that  I will be EMAILED  THE FLIGHT

DETAILS AFTER BOOKING CONFIRMATION) as a result  there was no way of knowing  the details for the flight at the time of submission , to enable me to CHANGE MY MIND if possible.

 I was even given an option of insurance worth $27 for  the flight just incase of any thing which I took as well only to reliase that it will not reffer to any of my cases under all circumstances.

Back to my major  case, later when the email arrived to my dismay Jackline Aridi  was booked on a ticket that left  ORD at 8.26pm 03/21/2015 and arrived in RDU at 11.01pm and returned  from RDU on the 03/22/2015 at 6.52am and arrived 8.10am
a ticket that did not meet my specification of  Saturday 03/21/2015,6am and return Sunday 8 am on the 22nd March 2015.  Given the fact that it was going to leave ORD  16 hours late and leave RDU for ORD at least 1 hour early and the time duration  that it gives the vistor to stay
in RDU is just a mere 3 hours in the middle of the night when kids and family will be fast asleep.

So when I got this ticket I declared it NULL AND VOID because

1) It did not meet the time specification required by Jackline Aridi  as it drastically reduced amount of time needed to visit family and the time was also untimely
2). it DID NOT ALLOW ME TO "Look for details in Checkout "  to make a confirmation instead  I was told I would receive an email once the flight is CONFIRMED.
3). The insurance ( which they say belong to different company on further research ONLY PROTECTS  TRAVEL AGENCIES YET IS OFFERED to customers on Hotwire website.
4) The trip was cancelled  by  Hotwire or United Airline. [PLEASE REFFER TO PAGE#5& 6 OF EVIDENCE ATTACHMENT]meaning that it was sold to someone else so no loss.

Jackline Aridi  failed to make the  trip  and I have called customer service on several occasions without success for a total refund.I am firmly requesting  a refund worth $405.75/= based on the above reason as well as  because the Hotwire Website
does not do what it promises to do and as a result I feel I was defrauded.

N/B:  I have attached all the relevant evidence that will be need for this case.
This trips were later cancelled  either by United Airline or Hotwire  with no refund in sight.[PLEASE REFFER TO PAGE#5& 6 OF EVIDENCE ATTACHMENT]
I have also attached a copy of the  NULL AND VOID INSURANCE as well.

Regards'
 OLUOCH