Complaint Review: Olympic Auto Service

They told me 700 dollars on phone for repair when finished told me 1,500 never told me about half off the repairs Jim, the creep, said he would make it right ....

I took my car to the place I have trusted for eight years. They had a new manager, Jim. He called me on the phone and said I needed a water pump and a timing belt. He said it would be about 350 dollars. I said OK. He called a full week later and said he needed another 250 for an alternator.

I thought, gee, if the car isn't running isn't this the first thing he'd look at? I said it was becoming more than I could afford but I said OK. I am a widow that doesn't make a lot of money. He called me the next Monday and said that it was done and that I could pick it up, the cost was 1,500 dollars. There were charges for head gasgets and oil pans and a battery which he had said was good the first time. I questioned him about this and he said he didn't need to tell me about these charges because I should assume that these things were wrong.

He said perhaps he miscommunicated with me and he would make it right, his boss was there. He avoided me for a week until I took a male friend with me. No one was there so he became very rude and said he was not dealing with me and I would pay him 1500 dollars or not get my car back and that's where I'm at now.

Linda
Lynnwood, Washington