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Omaha Steaks Poor customer service Omaha, Nebraska Nationwide
I ordered one of the special packages advertised online(TV as well)by Omaha Steak Company. When ordering you put in your personal information and then you are asked if this is a gift or if it is for yourself. I chose myself. As they already had my address, no other info was needed for delivery. The delivery date came and went. I received nothing. When I inquired about this I was told it was delivered to an address I had never heard of before, in other words the wrong address. I further was told that since I ordered on line that nothing could be done and it was not their fault. When I asked how is it my fault when it makes no sense to have my order shipped to an address that I don't even know, the response was basically "too bad, too sad." There was obviously no refund or offer of replacement. By the way, they had my correct address the whole time; it appeared in subsequent emails. So in closing all I can say is stay away from these folks; stay very far away.