Complaint Review: Ombia Derma

I saw an ad for Ombia Derma on an infomercial. It was supposed to help the appearance of your skin and the cost for a trial sample was $5.95. When I called, I was told that I could also get a sample of an eye renewal cream for around my eyes for an additional $1.95. I was told that within 14 days, if I did not want to continue receiving more of these products, at their full price,I was to call and cancel. This was on Sept 29, 2016. The credit card I received in mid October had those charges.                                                                                           

I did not notice much, if any, improvement so I called on day 12 and told them I was not continuing and to not send any more. When I received my credit card bill in mid November, I noticed that I had an additional charge for both products of $31.31 and $33.10, dated Oct. 22, 2016. Since I had cancelled within their grace period and more importantly had NOT received any more products from them since the two samples, I was upset.                    

I called their phone number from the credit card charge and after explaining the situation, was told a supervisor would call me. After waiting, I called again and was connected to a man who said he was a supervisor. I explained the problem and asked for the charges to be reversed as I had cancelled within the grace period and had not received any more items from them. He said that when I called to cancel, they had given me an additional 14 days to try the samples and that I would have needed to call them to cancel AGAIN within that 14 days or they could keep sending and charging me for more of their products. I said that I had said NO to any further dealings with them. I them said I would call my credit card company and dispute the charges. He said "go ahead, we will just keep submitting them". Then he told me if I continued with them, he would give me a discount on todays order. WHAT ORDER, it seems that the first person I talked to put in another order for me. Finally he agreed to cancel todays order but said I was stuck with the October charges. I said I had not received any product from them for those charges and would return it when it came. He said they do NOT accept any returns.                                                                                                                                                     

He was rude and not budging from his terms, so I called my credit card company and explained what had happened. I was put thru to a supervisor and after explaining what had happened, she cancelled my credit card and their charges and opened a card with another number. I would advise anyone NOT TO DO BUSINESS WITH THIS COMPANY [OMBIA DERMA].