Omega Auto Care Verified TRUSTED Business REVIEW: Omega Auto Care takes every report, good or bad, very seriously and would like to come to a resolution regarding customer concerns. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM OMEGA AUTO CARE:
Thank you for taking the time to share your review with ROR.com. Omega Auto Care takes every customers experience, good or bad, into consideration. After reviewing your report, Omega Auto Care would like to discuss your experience in more detail and look for a resolution that meets your expectation. Please feel free to reach out to admin@omegaautocare.com and provide the best contact information and someone will reach out to you directly to discuss your report.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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When Omega Auto Care contacted me on March 28, 2016 I felt pressured to make a deposit right away. They wouldn't allow me to validate their claims that my warranty had expired. I was told I couldn't hang up or I would miss out on this opportunity. I was told I could cancel within 30 days if I changed my mind. I didn't feel comfortable so I canceled it on April 7,2016. Well I tried to cancel but a very Rude agent told me I couldn't do it over the phone so I asked to speak with a supervisor which was even more rude to me. I sent a cancellation letter first class mail which was received on April 13,2016. I called again May 7,2015 at 4:48 The man I spoke with said it can take up to 30 days for the refund. Every time I called each person was rude and was worse. Now it's going to be almost 90 days and I have yet to receive my refund or even a phone call to explain the delay. The the worst thing is they continue to bill my credit card. Today June 13, 2015 I called again and spoke to an agent called Matt O'Brien and he now tells me that he doesn't know why they haven't cancelled it and that my file have no cancellation information. I am so tired of the run around this company has be going through. This is a disrespect to consumers. I have all the documentation and still no refund.