Complaint Review: OMG Tech Suport

 I purchased the OMG Protection Plan last year (2013) after my grandson and downloaded some games and infected my laptop. It cost $600.00 for two years. It worked ok for the first year for small problem like getting WinkFlash to accept my pictures.

About two weeks ago I was given a Fitbit for my birthday, but I could not get the progrm to work. I though I had done something wrong so I contact OMG to help me.  This was 5:30 Friday night. They log into my computer and said they would be working on throughout the night.

Sat morning my computer say under construction this went on all day Sat, all day Sunday. About 3pm I finally got a live person, and aftern two more hours of working with him, he asked if there were any more computers in the house, I said yes my partners, so he had me go to Walgreens and get some disc to copy a program off her computer to install on mine.

Against my better thoughts i did go and get the disc, my parter allow me copy some progam off hers so he ould install it on mine. Three hours later it still was not woking and he wanted me to let him tie into our Comcast system. I said NO, he was not going to screw up our cable. He said he did not know anything else to do. So he put his supervisor on who barley spoke english.

Let me say first I computer was a Dell that I had custon build for me and my uses and is about 6 years old. My partners is a HP and is 2 years old. The supervisor got on the phone and said that I was trying to get the HP worked on, that the contract I had with them was for a HP. Until that day my partner had never ever spoke to the people. I tried to explain, got upset started crying becase my computer said I had no hard drive, I had lost $1000.00 worth of music, 6 years of pictures and about 25 games I had downloaded (purchased on MSN) for my grandkids. I informed them that come morning I was going to file charges against them, and would use every media souce to my name, to warn people. My parter got on the phone and talked to him becasue I was sick with all the problems.

The man who could not speak english, told Lucy that The HP was under the contract, which she told him was impossible, that she owned the HP and had never done business with them. She told him that we knew they were running some kind of scam, that until they were allow in her computer that day, they had never had anything to do with her computer.

I kept telling them to look at the records from Friday, that my Dell was the one they logged into, but he kept sying no it was a HP. These people are liars. The are running some kind if scan and it scares the hell out of me that they were into both of our computers. I now have a computer that is useless.

Please post this so everyone know what can happen.