Complaint Review: OMNI SERVICES

The Director of our school,  was contacted by OMNI SERVICES sometime at the beginning of March, 2013 - the person at the other end of the phone indicated that her company was consolidating their office supplies inventory into one location,and we could benefit as prices were slashed for quick reduction in inventory
less for them to move.

Looking back, we feel that the telephone solicitor  either went to our web site and did information gathering, or she like so many others do, and just called earlier on and asked who was who in the organization, and then called back fully armed with names so that she could claim that one of us here referred another in the office as contacts thus giving her an in.

Our Director felt that she was clever, but sneaky in the way she was able to have a conversation
even though we carefully screen her calls as her position requires absolute screening to prevent her time from being wasted. She inadvertently spoke the name of our (purchaser) giving her yet another step up the rung.

The call came on March 11, 2013 for the scheme, she had our address, our city name, and my name and our Directors name. She asked for me, someone in the office grabbed me as I was flying through the office with a million things running through my head as always. She gave me the exact spiel about the going out of business consolidation, the fantastic prices on supplies flying out the door we just shouldnt who wouldn'tt want to save a bundle on items we have to use everyday? I listened to how she was referred to us by our Cities' Chamber of Commerce as a business in the city that could benefit from their need to move office supplies at deep discount prices. Then she told me she spoke with our Director, and that she had recommended that she contact me to take advantage of their incredible prices. I thought, oh, okay Ill listen to what she has to say normally I wouldn'tt have. I am very loyal to my suppliers.

The call became so confusing that I thought something must be wrong so I stopped her and asked if this order would roll over into a non-ending, automatic re-order situation; she assured me that no, it would not. So I couldn'tt find any other logical reason to feel uneasy and she was so nice that I continued to finish the phone call in complete confusion about what and how much of what Id agreed to exactly as her units of measure and pricing terminology was fast and confusing.

At the end of the call she gave me a confirmation number which showed up on the packing slip along with a S.O. Number. No P.O. of course, I didnt authorize one, and I never got a total for the items offered, or, shipping or taxes. I didnt have a clue as to how much was being sent to me for what amount or a total due. Nothing of that sort was approved.

After putting the supplies away, I waited for a few days and still we did not receive an invoice.  So I decided to go to the website, surely they would have one; I Googled OMNI SERVICES, and found to my horror that there were many references to telephone fraud, illegal and deceptive business practices.

I printed as much as I could find and then I called their phone number they answered and were willing enough to talk but by now I knew I was dealing with bad people and I didnt even try to hide my motives for the call I told them I wanted the invoice immediately, and that I wanted the prices quoted to me during the phone sell to be reflected on the invoice. I told them that I did not want to be sent a grossly inflated invoice.

The very next day, March 26, 2013, they faxed a GROSSLY inflated invoice to us - it was 10 times the amount I accounted for based on my best attempt to keep her verbal pricing correct. My recollection of he pricing was pretty close - it was the way she misrepresented the unit of measure PRICING that they actually use to illegally commit telephone fraud.

We are a small business. The FTC has business-to-business rules for any  business conducting business with another. It is illegal for one business to conclude a transaction with another business without first stating and having approval on a SALES TOTAL. I am not required by law to pay for the product sent to me as this transaction now counts as an unordered transaction. I never gave consent or agreement to pay a 'Total' on a transaction.

Do your research - Go to the following websites and read, read, read -
www.betterbusinessbureau.com - there are many hits for this company at this site, and for the rest - go and file reports on this company - we need to send them a message to quit messing with honest hard working people.
www.ftc.gov   (federal trade commission)
www.fraud.org
www.usa.gov to locate the website to your state Attorney General, they should automatically include the Department of Justice, you can file complaints at all of these sites.


These kinds of things don't need to happen to informed people. It is completely out of character that I slipped after 17 years of purchasing and let someone commit fraud on me, like this - but they picked the wrong person as I am no pushover when it comes to defending myself when I have been wronged - and you all should fight too - don't let yourselves be victims! Fight, Fight against these people!