Complaint Review: Omni Tech Support

Do not use or trust this Los Angeles, CA company. I was having problems with a newly purchased and installed Microsoft Outlook 2010 it was not sending emails out, but I was receiving them. I was guaranteed 90 days of technical support that is included for the following Microsoft 2010 products . . ., and Outlook was one of them. I went to one of Microsofts links and thought I chose a trusted

partner of Microsoft Omni Tech Support.



On May 11, 2011, in a live chat, the rep (Tech 12/Dan how he identified himself) for Omni Tech  Support, told me that, after assuming remote control over my computer, that it had an infection and therefore the 90 day guarantee was not valid. Then he proceeded to sell me services a onetime charge of $79.99 to fix this problem, or their yearly plan with unlimited tech support for just $199.99. I opted for the onetime fee. Lucky me, as hindsight goes. Before I gave them my VISA card number, I asked three times how long do they guarantee their work 30, 60, 90 days? Finally, Tech 12/Dan, responded and said, As long as no infections enter your computer (I had the technician paste our conversation on the notepad function, so I could document this live chat).  An answer ambiguous enough to allow them to squirm out of guaranteeing their work.



I provided my VISA card information, so Omni Tech Support could proceed to fix this problem. This technician proceeded to dink around for 30 minutes with no resolution. He notified me that he will let MS Senior Technician, David, solve my email problem. I told this new senior technician, David, I have Microsoft Security Essentials and Web Root Anti-virus software, so how did I get this infection. No answer.



As David assumed remote control over my computer, he continued to dink around for almost an hour, namely, going into the advanced settings for Outlook 2010 changing them multiple times with no success. And if there was an infection Omni Tech Support did nothing to scan for one. This senior technician didnt know what the heck he was doing I was watching every move he made on my computer and I could have and did the same changes in the advanced settings without any success. Suddenly, the remote screen goes off/blank and up pops a survey asking me about their service. And for all the questions I answered very dissatisfied. No word from the senior technician that he would work to resolve the problem at a later time or date.



Now, I know that I was taken, and my suspicions were confirmed that I was scammed out of $80 and that the Omni Tech Support technicians are incompetent. I received an email the next day and called the toll free number. I called and spoke to Jennifer (who claimed to be in a call center in Los Angeles although she had a distinct sing song British English Indian accent) telling her I thought their service was horrible and technicians were idiots. But she asked me to give Omni Tech Support another chance to solve the problem. I said, no, and if I did not receive a VISA credit immediately, I would call

the Attorney Generals Office, the Consumer Affairs Office, both in California, where the business is headquartered, and Washington where I live. The next day, May 13, I received an email crediting my VISA account. Omni Tech Support company is more interested is in selling bogus services, not solving your computer problem.