Complaint Review: OMNI TRACE

I called Omnitrace in hopes of finding my biological father. I was told by "Barbara" that my search should be fairly easy and should only take 14 business days. I provided his full name, exact age, where he last held a job, where he was born and where is mother and sister both live. Barbara told me this would be a piece of cake for their company. They handle cases with less information then mine all the time and they get positive results. So naturally I am hopeful. I received one e-mail a month after I paid them about a "possible" match. I immediately e-mailed them back about the missing middle name and the match's birthday not matching what my mother could recall. No response. I have e-mailed several times and tried to get somebody in customer service to help me out. I get brushed off by customer service and my e-mails go unanswered. This has left me heartbroken by all the false hope that was given to me by OMNITRACE. Not to mention taken advantage of by the lack of contact from them. They gladly accepted my money and sent me one e-mail. It has been well over 90 days and I'm just sick over this